Friday, February 23, 2007


Amherst, MA – The UMass Amherst Libraries will conduct a survey, LibQUAL+™, of all faculty members and graduate students, and a random sample of 2,000 undergraduates between February 27 and March 16, 2007. Participants will be emailed and asked to participate in the 10-minute web-based survey. A free beverage coupon to the Procrastination Station Café in the Du Bois Library will be given to those completing the survey.

The results of the survey will be used to help assess and improve the UMass Amherst Libraries’ services, collections, and facilities. The results will also indicate how UMass Amherst library services compare to other institutions of similar size and mission. It will allow the Libraries to benchmark its results against those of other colleges and universities to determine best practices and indicate where to concentrate improvements for UMass Amherst users. UMass Amherst is among over 200 libraries participating in this year's survey.

In 2004, the UMass Amherst Libraries conducted a LibQUAL+™ survey, contributing to the Libraries’ initiating many improvements, particularly in the Du Bois Library. Improvements include more electronic resources, increased hours to 24 hours/five days a week, increased wireless access, group study rooms, comfortable chairs, additional computers, scanners, a fax machine, and vending machines on the Lower Level, quiet study spaces on Floors 2 and 3, a renovated lobby with a coffee shop, book delivery on campus, and more flexible lending policies.
LibQUAL+ ™ is a rigorously tested web-based survey administered by the Association of Research Libraries (ARL).

For more information, contact Jan Higgins in the Library Office, at 545-6868 or More information about the survey is available at

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